Shipping policy

Shipping Policy

Processing & Delivery

• All orders include FREE SHIPPING.
• Delivery takes 7-15 working days.
• Delivery depends on your location and the local courier's process.
• Shipping methods: Depending on the country, parcels are delivered by DHL, FEDEX, UPS.
• Customers are responsible for local taxes, duties, and customs charges.
• We currently offer worldwide shipping, delivering to most countries across the globe.

Order Cancellation

• Orders can be cancelled within 24 hours of placing them. After this window, your order may have already been processed and shipped.
• To cancel an order, please contact us at support@annaandroberts.com with your order number.

Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2-3 days for tracking information to update.

Damaged or Lost Items

• If your order arrives damaged, please contact us within 48 hours with photos of the damage. We will arrange a replacement or full refund.
• If your order has not arrived within 20 working days, please reach out to us and we will investigate with the courier.