FAQ's

Frequently Asked Questions

Are your products really handmade?

Yes, every piece in our collection is handcrafted by our small team of artisans. Because of this, slight variations in glaze, texture, and shape are completely normal and part of what makes each piece unique.

 

How long does shipping take?

Delivery takes 7-15 working days depending on your location. All orders include free shipping worldwide. You will receive a tracking number once your order has been dispatched.

 

What shipping carriers do you use?

Depending on your country, parcels are delivered by DHL, FEDEX, or UPS.

 

Do I have to pay customs or import taxes?

Customers are responsible for any local taxes, duties, or customs charges that may apply in their country.

 

What is your return policy?

Every order comes with a 14 day money back guarantee. If you're not completely satisfied, return it for a full refund, no questions asked.

 

What if my order arrives damaged?

Please contact us within 48 hours at support@annaandroberts.com with photos of the damage. We will arrange a replacement or full refund.

 

Can I cancel my order?

Orders can be cancelled within 24 hours of placing them. After this window, your order may have already been processed and shipped.

 

Are your products microwave and dishwasher safe?

Most of our ceramic pieces are dishwasher safe. However, we recommend hand washing for items with gold accents or reactive glazes to preserve their finish. We do not recommend microwaving items with metallic details.

 

Do you offer gift wrapping?

Yes, all orders are carefully packaged in our signature white matte gift boxes with tissue paper, ready to gift.

 

How do I track my order?

Once shipped, you will receive an email with your tracking number. Please allow 2-3 days for tracking to update. You can also track your order on our website under "Track Your Order".

 

Do you ship internationally?

Yes, we offer worldwide shipping to most countries.

 

I have a question that isn't listed here.

Please reach out to us at support@annaandroberts.com and we'll get back to you within 24 hours.